WE’RE HERE TO HELP

Our online store is always open for you to shop whenever you'd like. That said, as we focus on keeping our people, guests, and community safe, we're taking extra measures at our distribution centres such as limiting the number of people working at any given time, which may cause some delays.

Please allow 5-10 business days for us to process and ship your order and keep an eye on the tracking once your order has shipped to follow along. We know you're eager to get your new gear and we'll be hustling to get it to you as soon as possible. We're grateful for your patience during this time.

We ship to all regions within Canada (excluding Quebec).

National Sports ships through Purolator and Canada Post (where applicable, Purolator cannot always deliver to rural addresses). To ensure that orders make it to P.O. boxes and rural route addresses, please include a physical street address or highway number with your order.

Yes! We offer free standard shipping to all regions within Canada (excluding Quebec) on all orders over $75 CAD (subject to some restrictions).

The customer service team will ensure your payment is fully refunded. Please contact us and let us know that your package did not arrive.

If you recently placed or attempted to place an order, what you are seeing on your bank account is an authorization or a "pending charge". This is a common bank practice handling debit or credit card transactions to ensure sufficient funds and account authenticity.

If your order is successful, the authorization will turn into a charge once your order ships. If your order is delayed for any reason, the authorization may clear within a few days then come back as a charge once your order ships.

Please allow up to 10 business days for this hold to release. If you decide to cancel your order before it ships, this pending charge will simply be voided. It may still take up to 10 business days to be lifted from your online banking. National Sports does not have the capability nor is obligated to release the bank's temporary hold on authorized funds. National Sports cannot be held responsible for the policies of the customer's banking institution regarding the holding of authorized funds.

Have more questions? Submit a request.

Please contact us. After you have clicked "Place Your Order," you cannot cancel or change your order, as our system is designed to process and ship orders immediately. Once you receive your order, simply return any items you do not want by following our Return Instructions.

Once an order is placed, we're unable to edit or make changes. We can, however, attempt to update the address through the courier. Keep in mind, this process is never a guarantee as it depends on the status of the shipment.  Please double check the shipping address and confirm any unit/apartment numbers before completing the order.

We will send you an email with a tracking number. At our fulfillment centres, tracking numbers are assigned to packages when they are finished being packed and will be emailed to you shortly after. However, it may take up to 48 business hours (or more) before the package is checked into a carrier's tracking system. Even though your package has already shipped from a fulfillment centre and is on its way to the shipping destination, the carrier may not be able to provide any tracking information for your package for up to 3-5 business days (or more).

Orders placed on NationalSports.com may be delivered by one of several different carriers and shipping methods. It also may be shipped from multiple fulfillment centres. Tracking availability may vary depending on the item(s) you purchased, the shipping method(s), and the carrier that is delivering your item(s).

Example: The item/s you ordered may takes 5 to 10 full business days to leave one of our fulfillment centres. It will take approximately 6-9 full business days for the item to arrive from the time it was ordered.

Please note that business days are Monday to Friday, excluding statutory holidays.

Canada Post is experiencing Christmas-level parcel volumes resulting in delays. With many Canadians isolating at home and shopping more online, Canada Post is now processing and delivering parcels at levels only experienced during the busiest weeks of the Christmas season. Canada Post is advising customers across the country to expect delays with their parcel deliveries.

Canada Post is processing and delivering much higher than normal volume and has also implemented measures to keep their people and communities safe. This is contributing to delivery delays across the country. Please keep this in mind if you’re shipping to a Canada Post address. Our customer service team is doing the best to assist you; however, National Sports cannot be held responsible for any delays caused with packages shipped.

If you receive an item that is damaged or defective upon arrival, please call our Online Customer Service Department immediately at: 1-844-651-2309 ex. 3. It is important that you contact us before returning the item, so that we may assist you with return shipping charges.

Before you call, please have your order number available. If you do not know your order number, please visit your My Account page to find the order number in your Order History or check the for your email confirmation that was sent to you. Please be prepared with a detailed description of the damage or defect before contacting us.

If we shipped you the wrong item, please call our Online Customer Service Department immediately at: 1-844-651-2309 ex. 3. It is important that you contact us before returning the item, so that we may assist you with return shipping charges.

Before you call, please have your order number available. If you do not know your order number, please visit your My Account page to find the order number in your Order History or check the for your email confirmation that was sent to you. Please be prepared with a detailed description of the difference between the item you ordered and the item you received.

If we shipped you an item with a security tag still on, please call our Online Customer Service Department immediately at: 1-844-651-2309 ex. 3. It is important that you contact us before returning the item, so that we may assist you with return shipping charges.

You can make an online return to mail us back these products free of charge by clicking here. Or if you'd prefer, you can also remove the tags by visiting us in-store. Unfortunately, at this time we are unable to do exchanges.

Unfortunately, as National Sports stores are closing and we are liquidating our inventory, any order placed on or after Thursday, February 25, will not be eligible to be returned for a refund. All sales will be Final Sale.

Yes! we are now able to accept gift cards online as a method of payment on NationalSports.com. Currently, you can redeem one gift card per order.

Customers with a National Sports Gift card or Skate Sharpening Pass will be able to redeem these items at SportChek following the closure of National Sports. Pro Hockey Life will also accept National Sports Skate Sharpening Passes.

To check your gift card balance, click here.